Refund Policy

At Scentia Perfumes, we take pride in offering premium quality perfumes and a seamless shopping experience. Please read our refund and exchange policy carefully:

Exchange Policy

Exchanges are allowed within 7 days of delivery.

Conditions for exchange:

The perfume must be in its original packaging, unopened, and unused.
The price label should remain attached.
A valid purchase invoice is required.

Sale items are not eligible for exchange.

Exchanges for slight variations in fragrance or packaging appearance (due to lighting, screens, or monitors) will not be accepted.

Exchanges will only be processed if:

A defective product is delivered.
An incorrect product is delivered.

To initiate an exchange:

Contact our customer service within 3 days of delivery.

Email clear images of the defective or incorrect product to scentiaperfumeofficial@gmail.com

Upon review, we will provide an online voucher equal to the product’s value for future purchases.

Refund Policy

Refunds are surely entertained after careful review of the request, kindly contact on our +92 3702861500 or scentiaperfumeofficial@gmail.com

Refund details:

Refunds are issued to the original payment method used during purchase.
They will cover the cost of the item(s) and applicable taxes.
Shipping and handling charges are non-refundable.
Processing time: Allow 7 days for review and up to two billing cycles for the refund to reflect in your account.

For further assistance, our customer care team is here to help. We value your trust in Scentia Perfumes.